From First Click to Final Bow
Engage your audience with tools designed for every touchpoint, pre-show through post-event. Built for the teams who make the experience feel effortless.
On-Site Event Companion
Turn Fans Into Lifelong Attendees
Deliver real-time updates, reminders, and personalized content directly to your visitors’ phones without requiring another app download. Keep audiences informed, reduce stress, and make every moment from the minute they arrive.
Pre-Event
Share FAQ, Map to Venue & More
Day of Event
Send mobile ticket, food & beverage pre-order
Post-Event
Share FAQ, Map to Venue & More
Digital Tickets
Every Ticket Does More Than Open a Door
Eliminate confusion with faster, easier entry. Visitors receive their tickets instantly, complete with event details, directions, and updates. No printing required.
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Fraud Prevention
Personalized tickets, animated QR codes, and timed delivery stop fraud before it starts.
Dynamic Tickets
Real-time updates keep every ticket accurate and secure.
Contact Capture
Collect data on shared tickets and grow your audience records.
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Flows & Automations
The Work Audiences Never See
Save time while staying consistent. Automate personalized messages, confirmations, and reminders across the visitor journey, so your team can focus on creating meaningful experiences.
Real-time SMS Alerts
Reach Audiences Instantly
When plans change, your audience knows first. Cancellations, delays, schedule shifts — reach everyone instantly by SMS.
Fundraising
Capture Donations in the Moment
Integrate donation options directly into the visitor journey, making it simple for guests to support your cause at the right moment.
Upsells and Pre-Orders
More from every visit
Offer guests seat upgrades and the ability to pre-order drinks, snacks, or merchandise ahead of time, ensuring faster service and higher satisfaction on event day.
Memberships
From First Visit to Lifelong Loyalty
Simplify membership management and reward loyalty. From easy sign-ups to member-exclusive perks, you can strengthen long-term relationships and drive repeat attendance.
It was very important to the New 42 team that the solution fully integrated with Tessitura. It was going to be key to use automations, especially when performances are primarily on the weekend. And the admin staff are usually the people who wire up all the technology and keep it running.
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Jamie O'Brien
New 42 Associate Director of digital services
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Instant messaging has saved our bacon a few times, whether it’s show delays or telling people not to bring bananas because a cast member had an allergy!
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Helen Draper
Director of Marketing
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It’s changed the tone of our customer interactions, Instead of troubleshooting, staff are able to have real conversations, make recommendations, and help guests feel welcome.
James Broderick
Head of Sales and Audience Experience
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Encore Pro met us where we were, made changes faster than we could ask for, and turned our first digital ticket rollout into a total audience success.
Campaigns
Campaign execution across all touchpoints
Experience
Enhance the customer journey at every stage
Analytics
Know your audience like never before
Venue Operations
Keep every event on track
Resources
Guides, Videos, Success Stories
Partners
Integrated with 20+ live event technologies
Trusted by Industry Leaders
Reach every attendee at the right moment, without the friction, the manual work, or the missed connections.
Simplify the Work.
Amplify the Show.
Bring your team, data, and audience together.
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Show up without the friction
A better experience, delivered straight to their phone. No app download, no account required.
Every shared ticket is a new contact
When tickets are forwarded, Encore Pro captures the recipient's details automatically.
See exactly who's paying attention
Every link is shortened and tracked, so you know which customers are opening, clicking, and engaging.
Success Stories
Visitor Experience
From Queues to Cheers: Sadler’s Wells Delivers a Modern Theatre Experience
How Sadler’s Wells cut queue times, boost bar revenue, and deliver a smoother, more personalized guest experience across multiple venues.
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Experience
Worthing Theatres Boosts Customer Experience and Frees Up Staff Time
Discover how WTM uses Encore to plan smarter, communicate better, and deliver a seamless journey for every visitor.
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Visitor Experience
Modern Access for a Timeless Institution: How The Old Globe Elevated the Patron Experience
Delivering login-free digital tickets and streamlined communications to support a legacy audience, without the tech headaches.
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Engagement
How Caramoor Center for Music and the Arts Streamlined Patron Communication and Weather Preparedness
Caramoor enhanced patron communication and event management using Encore Pro for SMS weather alerts and updates.